Category: Customer Experience

You or your neighbors? 50% of homes will be smart

Some homes will be getting smart and others won’t.

The latest forecast of North American broadband households shows that half of them will be smart homes within four years.

Of course, this means that the other half will remain not so smart.

Most (84%) of U.S. households will have broadband this year, so this pretty well translates to most homes, according to the new data from Parks Associates.

Just a day ago, the same researchers identified that many consumers want to be able to connect the smart objects in their homes to their cars, as I wrote about here (Consumers Want Their Home And Car Connected To Each Other). But again, some, not all.

Connected home systems ultimately can incorporate devices such as wearables, smart thermostats, home security, apps and various mobile devices.

But the key is the broadband connection, through which many of the devices communicate to each other and to consumers.

Ownership of smart home products increased from 16% to 19% of U.S. broadband households in the last year and 44% of households that do not have a smart home device plan to purchase one this year.

This growth will continue and 50% of North American households with broadband will be smart homes by 2020, according to the study.

Major companies, including Amazon, Apple, Google and Facebook, are active in connected homes, since they all have a vested interest in creating smart products that might appeal to consumers.

For example, Amazon’s Echo, with its Alexa natural language processing, has been teaming with many other companies that want to be enabled through Amazon’s technology, creating more of a bond with consumers.

The marketing challenge will be to keep up with messaging methods to smart homes and homes that aren’t.

And then there’s the issue of which devices will be more marketing adaptable, since some will have screens through which video communications can be sent while others will be more audio oriented, requiring a different form of messaging.

It appears there will be a divide between the number of consumers who gravitate to smart devices and those who don’t.

Kind of reminds me of the early days of smartphones.

Killer AR ideas

Put simply, AR is the technology that superimposes computer generated imagery onto the real world when looked at through a portable device. But, as marketers have discovered, AR can be so much more.

AR has not only succeeded where QR codes failed, but it has quickly shut down any opinion that its technology is gimmicky. No longer is AR the stuff of ‘oh look at this funny animation protruding out of a cola can’. Now genuinely useful experiences can be achieved to help your customers, clients and service providers in a real-life practical way.

Let’s take a look at some of these experiences…

The first three examples are taken from Blippar’s own case studies:

https://www.clickz.com/2016/04/29/how-to-optimise-your-page-images-to-increase-site-speed?ce_b4=*|EMAIL_B64|*&utm_source=ClickZ+Global&utm_campaign=fb6c3b5ffe-02_05_2016_NL&utm_medium=email&utm_term=0_33e702b796-fb6c3b5ffe-16522205

The Next Wave Of Brand Engagement

From a marketing perspective, the Internet of Things is really about engagement.
New connections among billions of objects will provide new methods and opportunities to connect with consumers.
It’s not so much about the technology involved, or what I view as the IoT plumbing, as much as it is about what can happen when so many connections are in place.
And now a new report is out suggesting that brands should look beyond the technology and understand that the intersection of mobile and IoT will drive the next wave of brand engagement.
We heard bits and pieces of this idea at the MediaPost OMMA Boston conference this week.
Forrester Research has taken a deep dive into the subject in a new study, ‘The Internet of Things Redefines Brand Engagement,’ which is based on a survey of 4,600 U.S. adults, weighted to reflect the general population.
The IoT brings several capabilities for marketers, including being able to listen to customers to analyze real behaviors, create more frequent  and intimate consumer interactions, differentiate customer experiences and build new offerings and business models, according to Forrester.
There still are short-term challenges, including the lack of mass reach due to niche consumer adoption and single-purpose applications being too limited, with abandonment but a click away.
For example, Forrester found that only 14% of U.S. consumers control or monitor home appliances or utilities using a phone or tablet, still the main control devices for connected or smart objects.
However, a third (33%) of U.S. online adults will use some form of IoT across home, wearables or car this year, with the main usage centering around wearables and smartwatches.
Brands are expected to leverage various aspects of the IoT. Here’s how various categories of brands are expected to tap into the IoT opportunity in the next couple of years, according to Forrester:
Sport, fitness, health brands – Consumer brands in this space are poised to benefit from consumers’ interest in capturing and storing personal data on wearables. Marketers are likely to develop specific engagement tactics, such as gamification to drive behaviors toward more wellness.
Automotive brands – In advance of driverless cars, which may be 10 years or so out, about 10% of U.S. online consumers this year will use smartphone-enabled, auto app accessories, that retrofit connected car features to older cars. These can provide a new gateway to consumers in cars.
Insurance companies – Home insurance companies this year will begin to broadly promote smart home discounts.
Retail – Emerging digital technologies, such as virtual reality, digital mirrors, RFID tags and beacons, are transforming retail experiences both in stores and at home. Embedding tech such as NFC tags, QR codes, image recognition and augmented reality into product packaging is an opportunity to engage at the point of sale and later. Forrester says marketers should experiment with these technologies early to learn how to extend product opportunities and experiences directly into homes of consumers.
Each brand category ultimately will be involved with consumer engagement within the Internet of Things.
The only question is which brands and agencies will be early and which will be late, both of which have obvious consequences.

http://www.mediapost.com/publications/article/273997/internet-of-things-driving-the-next-wave-of-bra.html

Internet of Things (IoT) Market Soaring at 33.3% CAGR to 2021

The worldwide Internet of Things (IoT) market is projected to hit a CAGR of 33.3% to 2021 driven by rising need for operational efficiency and increasing penetration of connected devices while the services segment is expected to gain maximum growth during forecast period.

Complete report on global Internet of Things (IoT) market spread across 154 pages, profiling 10 companies and supported with 65 tables and 47 figures is now available at http://www.rnrmarketresearch.com/internet-of-things-iot-market-by-software-solution-real-time-streaming-analytics-security-data-management-remote-monitoring-network-bandwidth-management-platform-service-application-domain-and-region-st-to-2021-market-report.html .

The growth of Internet of Things (IoT) Market is driven by factors such as development of cheaper and smarter sensors, rising adoption of cloud computing, evolution of high speed networking technologies, and increasing penetration of connected devices. In terms of segments, the Services segment is estimated to grow at the highest CAGR during the forecast period due to the increasing penetration of connected devices and higher adoption of Internet of Things (IoT) solutions across industry verticals. Managed services segment is expected to grow at the highest rate between 2016 and 2021. Due to the increasing technological adoption, Asia-Pacific (APAC) is projected to witness the fastest growth rate among regions.

In the process of determining and verifying, the market size for several segments and sub segments gathered through secondary research, extensive primary interviews were conducted with key people. In Tier 1 (20%), Tier 2 (42%) and Tier 3 (38%) companies were contacted for primary interviews. The interviews were conducted with various key people such as C-level (55%), Director Level (26%) and others (19%) from various key organizations operating in the global Internet of Things (IoT) market. The primary interviews were conducted worldwide covering regions such as North America (47%), Europe (32%) and APAC (21%).

The key vendors profiled in the Internet of Things (IoT) market research report such as  IBM Corporation, Cisco Systems, Inc., SAP SE, PTC, Inc., General Electric, Oracle Corporation, Microsoft Corporation, Symantec Corporation, Amazon Web Services and Bosch Software Innovation. Order a copy of Internet of Things (IoT) Market by Software Solution (Real-Time Streaming Analytics, Security, Data Management, Remote Monitoring, & Network Bandwidth Management), Platform, Service, Application Domain, and Region – Global Forecast to 2021 research report at http://www.rnrmarketresearch.com/contacts/purchase?rname=527884 .

The latest trends in Internet of Things (IoT) include growing IoT integration across different industry verticals, diversification of IT giants toward providing analytics and security software, and cost benefits of predictive maintenance. The availability of cloud deployment options for Internet of Things (IoT) solutions has further provided a huge opportunity.

On a related note, another research on Internet of Things (IoT) in Smart Cities Market Global Forecast to 2020 says, increasing demand for intelligent cities and IoT devices is expected to drive the Internet of Things (IoT) in smart cities market. Data management solutions sub segment holds the most promising potential for the next five years. The overall market size is estimated to grow from USD 51.96 billion in 2015 to USD 147.51 billion by 2020, at a CAGR of 23.2%. Companies like Bosch Software Innovation Gmbh, CISCO Systems, Inc., Huawei Technologies Co., Ltd, Intel Corporation, IBM Corporation, Harman International Industries (ADITI TECHNOLOGIES), Enevo Oy Technologies, Infineon Technologies AG, Symantec Corporation and Schneider Electric Software, Llc. have been profiled in this 135 pages research report at http://www.rnrmarketresearch.com/internet-of-things-iot-in-smart-cities-market-by-solutions-remote-monitoring-data-management-platform-application-device-management-application-building-automation-energy-management-transportation-glo-st-to-2020-market-report.html .

Explore more reports on the Information Technology & Telecommunication market at http://www.rnrmarketresearch.com/reports/information-technology-telecommunication.

http://www.prnewswire.com/news-releases/internet-of-things-iot-market-soaring-at-333-cagr-to-2021-576025721.html

Is it time to invest in IoT?

While second-generation software has helped reduce the cost and improve the efficiency of some enterprises, it has done little to transform our physical world. Power, water, agriculture, transportation, construction and healthcare have barely been touched. But that’s about to change.

Industrial machines or enterprise things are increasingly being instrumented and connected. John Chambers, former Cisco CEO, says 500 billion things will be connected to the Internet by the year 2025. While you may question that, we already know 100,000 wind turbines are connected with the capacity to send 400 sensors’ worth of data every five seconds. So we’re going to end up with a lot of smart, connected things.

If you’re a startup with a vision to build products for things, not people, get started.
Unfortunately, all our connection, collection, analysis, learning, middleware and application technology has been built to support applications for the Internet of People. Things are NOT people. Things exist where people aren’t. Things have much more to say and things talk much more frequently. A Joy Global coal-mining machine has vibration sensors that sample 10,000 times per second. We need a new generation of enterprise application, middleware, analytic, collection and connection cloud service products to build precision machines for mining, transportation, healthcare, construction, power, water and agriculture.

Some have begun to make the investments. GE Software was founded in 2011 with a $1 billion investment. CEO Jeff Immelt has declared that GE needed to evolve into a software-and-analytics company, lest its industrial machines become mere commodities. Immelt has set an ambitious target of $15 billion in software revenue by 2020. GE plans to achieve this through its new Predix software platform under the leadership of CEO of GE Digital, Bill Ruh.

IoT security needs scalable solutions
PTC has taken an M&A path and invested more than $400 million in a series of companies: ThingWorx for $112 million, a $105 million acquisition of ColdLight and Axeda for $170 million. On the venture side you may not have noticed, but Uptake, a Chicago-based IoT startup, beat Slack and Uber to become Forbes 2015’s Hottest Startup. They raised $45 million at a $1 billion post-funding valuation.
I’ll let you be the judge of whether it’s time to invest in IoT. But if you’re an early-stage or even late-stage investor, it would be wise to be a student of this area as it promises to create as big a disruption as the second generation of enterprise software. And if you’re a startup with a vision to build products for things, not people, get started. Maybe in 12 years we’ll talk about you like we now talk about VMware, NetSuite and Salesforce.

http://techcrunch.com

How VR at Retail Stores Is Reshaping the Consumer Experience

Just as magic mirrors, beacons and even mobile payments once seemed futuristic, VR at retail stores has progressed from science fiction to the next disruptive retail computing platform. Retailers bent on distinguishing themselves with immersive, wow-factor customer experiences ― and enhancing store operations by requiring less space to merchandise more products ― are charging ahead with this revolutionary shopping technology.

In fact, virtual reality is now “an unavoidable topic in discussions about the intersection of retail and technology,” according to eMarketer. Retailers need to “start thinking about and preparing for virtual reality … sooner rather than later,” due to consumers’ expectations of new shopping experiences.

Goldman Sachs envisions VR retail software becoming a $500 million revenue opportunity by 2020, and ballooning to $1.6 billion by 2025. In its recent report, the company says VR is one of the technologies “retailers will have to invest in to serve their customers and keep ahead of their competition.” The investment firm notes that it is “less focused on the software revenue opportunity [than] the disruption potentially caused in the retail markets the technology can serve.”

Tommy Hilfiger, the first major retailer to adopt VR at retail stores, announced that VR is part of its vision “to exceed consumer expectations, inspire them, and offer retail experiences they never thought possible,” according to CEO Daniel Grieder.

How VR at Retail Stores Can Work for You

Shoppers equipped with a smartphone and a VR headset can fully immerse themselves in a cinematic virtual reality shopping environment. As they traverse store aisles and fixate on a product, more information about that item is delivered in panoramic 3D ― including related options such as cross-sells and up-sells not necessarily stocked in-store. Shoppers can learn more about how to use the product, which products it complements, how it might fit, where and how it was made, view demonstrations, conduct tests and then tap their headsets to place items in their virtual shopping carts.

As consumers interact with products and within shopping aisles, retailers can interpret shopping preferences and patterns to streamline their retail strategies. Retailers even can test displays and layouts, all in virtual reality, before physically building them out. New VR software and apps continue to create a multitude of capabilities and rewards. Many of these capabilities are demonstrated at Samsung 837, a digital lab and experience center unveiled in Manhattan in February 2016.

Retailers ready to infuse just a slice of today’s exciting, disruptive VR technology into their customer experiences can join Tommy Hilfiger in delivering “a compelling and interesting elevation of the traditional shopping experience.”

https://insights.samsung.com/2016/03/01/how-vr-at-retail-stores-is-reshaping-the-consumer-experience/?cid=dis-eb-cph-0316-2004294&DFA=1

100 Billion Connected Devices Coming; U.S. Tops In Connectivity

The world is getting more connected.
Much of this is thanks to advancements in networking technology.
And much also is due to the massive introduction of new connected devices, which require fast and efficient networks so the information they accumulate can be shared in real time.
Many of these devices will be worn by consumers and be located in various parts of their homes.
This new connectivity will provide a host of innovative gateways for messaging from marketers to consumers.
And now a new lengthy and detailed global report just out is projecting that the number of connected devices will reach 100 billion by 2025.
Even if off by half, which is not likely, this will be an extraordinary number of connected devices.
The new Global Connectivity Index (GCI) by Chinese manufacturing giant Huawei is a measure of how 50 nations are progressing with digital transformation using information and communications technology. The 50 countries account for 90 percent of the global GDP and 78 percent of the global population.
The report also includes survey results from 3,000 businesses across 10 verticals in 10 nations to establish their progress in digital transformation compared with the GCI performance of their nation.
The verticals surveyed included retail, banking, finance, securities, and insurance, education, government and healthcare.
The goal of the index is to benchmark 50 countries according to current levels of connectivity and digital transformation, and to act as a leading indicator for future digital development and growth.
In the overall measurement, the U.S. is in the lead spot. Here are the top 10 countries based on the global connectivity index:
United States
Singapore
Sweden
Switzerland
United Kingdom
Denmark
South Korea
Netherlands
Japan
Norway
The report pointed out that the U.S. is continuing to invest heavily in the Internet of Things, with the top applications being smart homes, wearables, smart cities, smart grids, connected cars, connected health and smart retail.
The connections are coming. And then the interactions can begin between connected devices and people.

http://www.mediapost.com/publications/article/273431/100-billion-connected-devices-coming-us-tops-in.html?utm_source=newsletter&utm_medium=email&utm_content=headline&utm_campaign=92049

Connected Consumers: 55% Own Fitbit, 28% Nest Thermostat, 23% Apple Watch 04/13/2016

While many consumers haven’t yet bought into the idea of smart home devices or wearable technology like smartwatches or fitness trackers, those who have are selecting a very wide range of devices.
While Fitbits lead for what consumers wear and Google’s popular Nest thermostats top the list of smart home objects, that doesn’t provide the scope of how widespread the range of products is.
A new piece of research goes deep into the range of both wearables and smart home devices and provides a view of how wide the market is, as consumers select their own products for what could be any number of personal reasons.
The study comprised a survey of 500 U.S. adults from a panel representative of U.S. Census data and was conducted by Rocket Fuel.
For home connected devices, devices from Google’s Nest comprise three of the top five products, though no one product seems to dominate the market. Here’s the list of connected home devices consumers currently own:
28% — Nest learning thermostat
25%– Netatmo Weather Station
25% — Nest Cam
22% — Philips Hue connected bulb
21% — Nest Protect
21% — Other home security device
18% — Belkin WeMo Switch+ Motion
14% — August Smart Lock
14% — Other connected home appliance
11% — Canary (home security)
8% — GE/Quirky Aros smart window air conditioner
For wearable devices, the number of different devices is just as broad, ranging from those from Fitbit to Garmin. Here’s the current breakdown by wearable device currently owned:
55% — Fitbit
23% — Apple Watch
17% — Samsung Gear Fit
16% — Nike+ Fuelband
10% — Omron blood pressure monitor
9% — Microsoft Band
8% — Jawbone Up
8% — Other fitness health tracker
6% — Basis Peak
6% — Garmin Vivofit Fitness Band
5% — Pebble Smartwatch
4% — Other smartwatch
The challenge for advertisers is that many of the connected devices, whether worn or found in the home, have either a small or no screen.
But the advantage is that the devices can be a data source that informs smarter cross-device profiles to determine potential purchase influence points.
And many consumers are fine with sharing data gleaned from their connected devices. Here’s a breakdown of devices that consumers are comfortable or very comfortable in sharing their data and which sources of the data they would be willing to share:
31% — Console gaming data
30% — Media consumption data
29% — Health/fitness data
29% — Retail data
29% — Handheld gaming data
28% — Home management data
28% — Sports training data
26% — Smartwatch data
25% — Driving data
23% — Personal finance data
22% — Home security data
20% — Wireless audio data
While advertising may not come directly through the connected devices, the data from those smart objects can help determine the best messaging to be transmitted through many other avenue

http://www.mediapost.com/publications/article/273325/connected-consumers-55-own-fitbit-28-nest-the.html?utm_source=newsletter&utm_medium=email&utm_content=headline&utm_campaign=92010

What Nest’s product shutdown says about the Internet of Things

We’re still super early in the evolution of the Internet of Things. I’m not cautioning consumers against buying into new technology – the only way these devices get better, smarter and more adroit is with mass adoption – but buyers do need to recognize that the world of connected devices is different than unconnected devices.

This stuff isn’t going to last forever and we don’t know what upgrade and support cycles will look like. That’s markedly different than the way we used to buy gadgets. Sure, there was always the risk that a company would drop support for a product 49 days after release, but the risk of a product just not working anymore was significantly less.

In this new era, it’s important to think about the potential that your entire home could just stop working – and planning for those scenarios.

It’s also time for companies behind those products to recognize that the expectations buyers have for their products and the expectations they have for supporting said products aren’t always going to be in alignment.

http://mashable.com/2016/04/04/revolv-smart-home-shutdown/?utm_cid=mash-com-fb-main-link#psiaSD5W1Pq8